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HOMELESS MANAGEMENT INFORMATION SYSTEM (HMIS)

What is HMIS?

A Homeless Management Information System (HMIS) is a shared localized database used by organizations that provide services to people who are homeless or at risk of becoming homeless. As the local HMIS lead, CDSA, Inc. manages the database for the North Central Oklahoma (OK-500) and Southeastern Oklahoma (OK-507), granting access to the system, maintaining data quality, and providing regular reports to the US Department of Housing and Urban Development (HUD). The use of an HMIS is mandated by Congress for any Continuums of Care (CoC) who receive federal funding to address homelessness in their communities. Access to our HMIS is strictly monitored, requiring background checks and security measures to protect the confidential client data stored in the system. One of the main functions of the HMIS is to connect community agencies with one another, allowing direct service staff to know more about what is happening with their clients and where else they are obtaining services. WellSky Community Services is a Management Information System used to record and share information among service providers on services provided to at-risk, homeless, or near homeless clients. CDSA HMIS has 6 agencies with more than 21 programs in North Central Oklahoma. HMIS is an electronic database used to hold information on the characteristics and service needs of persons experiencing poverty and homelessness in North Central Oklahoma. Various funders require projects to record data in the HMIS database in order to stay competitive for funding, and North Central Oklahoma Continuum of Care uses this data to assist in local and state planning processes. ​ The HMIS system connects agencies who offer shelter, housing, and prevention services in eight counties-Creek, Garfield, Grant, Kay, Noble, Osage, Pawnee, and Payne County.  All Emergency Shelters and HUD funded programs are recording client data, case management and services provided in HMIS.  Some services include food, shelter, clothing, transportation, counseling, case management and bill payment assistance.  ​ CDSA, Inc. is the lead agency and host site for the North Central Continuum of Care Homeless Management Information System (HMIS).  HMIS utilizes Wellsky Community Services (formerly known as Sharepoint), a web based application, to capture client level information and coordinate case management of services for individuals experiencing homelessness, near homeless, or at-risk in the service area.

Structure of CDSA HMIS

ServicePoint has 4 Levels of Organization Level 1- North Central CoC Level 2 - CDSA - HMIS Lead Agency Level 3 - Agencies in the HMIS Collaborative Example: Mission of Hope (MOH) Level 4 - Agency Projects (Providers) Example: MOH HUD Permanent Supportive Housing (PSH) Types of Users All agency users will be able to do data entry and run most reports, but not all accounts will have the same access to an agency's information Here are the used user types in HMIS starting with the most access: System Administrator - Ensures database is in compliance with Federal and State funding partners. Supports participating agencies' utilization of HMIS. Provides Ad-Hoc reports Agency Admin - The point person for your agency. Agency Admin are designated to be the first person that can assist their own agency's user. Reporting and ensuring data quality is part of their responsibilities. Case Manager I, II, III - Case managers are able to run reports, create & edit client records, enter services.

CDSA HMIS Policies and Procedures

Agencies who use WellSky Community Services have agreed to following the CDSA HMIS Policies and Procedures.

Acronyms

AMI........................... Area Median Income APR.......................... HUD’s Annual Performance Report CAA.......................... Community Action Agency CAPER..................... Consolidated Annual Performance Evaluation Report CARES..................... Coronavirus Aid, Relief, and Economic Security Act CDBG....................... Community Development Block Grant CDBG-CV................ Community Development Block Grant - COVID-19 edition CE............................ Coordinated Entry system to prioritize housing for homeless persons based on vulnerability CNA ......................... Community Needs Assessment CoC.......................... HUD Continuum of Care designation OK-500 North Central Oklahoma CSBG....................... Community Services Block Grant CSBG-CV................ Community Services Block Grant - COVID-19 edition CSC.......................... Community Service Center CE............................ Coordinated Entry CV............................ Coronavirus CY............................ Calendar Year (Jan to Dec) DAC.......................... Homeless Day Access Center DV............................ Domestic Violence ERA.......................... US Department of Treasury’s Emergency Rent Assistance – COVID19 edition ES............................. Emergency Shelter ESG.......................... Emergency Solutions Grant ESG-CV................... Emergency Solutions Grant– COVID19 edition FDA.......................... Front Door Assessment for Coordinated Entry FFY........................... Federal Fiscal Year (Oct to Sept) FPL........................... Federal Poverty Level FUSE........................ Frequent Users System Engagement (high utilizers) FY............................. Fiscal Year (July to June) GY............................ Grant Year HIC .......................... Housing Inventory Chart (homeless housing) HHS..........................Health & Human Services Department HMIS........................ Homeless Management Information System – WellSky/ServicePoint HP or HPP............... Homeless Prevention Program HSP.......................... Housing Stabilization Program HUD......................... Housing and Urban Development LIHEAP.................... Low Income Home Energy Assistance Program LSA........................... Longitudinal System Analysis NPI........................... National Performance Indicators OHCA......................... Oklahoma Health Care Authority PH............................ Permanent Housing PHA.......................... Public Housing Authority PIT............................ Point in Time (PIT Homeless Count) PSH.......................... Permanent Supportive Housing for Formerly Homeless Persons PY............................. Program Year RHY.......................... Runaway and Homeless Youth ROMA...................... Results Oriented Management Act RRH......................... Rapid Re-Housing SO............................ Street Outreach Program SPM......................... System Performance Measures (HUD) SSO.......................... Supportive Services Only (not housing except one time payments, shelter or outreach) SSVF........................ Supportive Services for Veteran Families TH............................. Transitional Housing for Homeless Persons USICH...................... US Interagency Council on Homelessness VASH....................... HUD-Veteran Administration Supported Housing (section 8 for Veteran household) WX............................ Weatherization

Terms & Definitions

Annual Homeless Assessment Report (AHAR) – HUD’s annual report to Congress on the nature and extent of homelessness nationwide. Annual Performance Report (APR) – A reporting tool that HUD uses to track program progress and accomplishments of HUD homeless assistance and HPRP Programs on an annual basis. Formerly known as the Annual Progress Report. By-Name List – A real-time catalog of the names of existing clients within the homeless prevention system, the By-Name List is an important tool for coordinated entry as it supplements other tools used to track homelessness (such as the Point-in-Time count), aids in assessing existing clients’ needs, and helps in tracking individuals’ entry into and exit out of the homeless prevention system. Client - An individual seeking services, also referred to as Participant and Consumer. The Collaborative - Any agency that has signed the agency participation agreement is a part of the collaborative. Continuum of Care (CoC) - A local body comprised of various stakeholders invested in ending homelessness. Coordinated Entry System – Coordinated Entry System serves as a front door to connect people facing homelessness to housing and supports in an accessible, equitable, transparent manner. This allows all partners in the Continuum of Care to collaborate to improve access and outcomes for people without permanent housing while delivering trauma informed services Data Quality Benchmarks – Quantitative measures used to assess the validity and reliability of the data. These include measures for timeliness, completeness and accuracy. Data Quality Monitoring Plan -- A set of procedures that outlines a regular, on-going process for analyzing and reporting on the reliability and validity of the data entered into the HMIS at both the program and aggregate system levels. A data quality monitoring plan is the primary tool for tracking and generating information necessary to identify areas for data quality improvement. Data Quality Plan – A community-level document that facilitates the ability of a CoC to achieve statistically valid and reliable data. A data quality plan is generally developed by the HMIS Lead Agency with input from community stakeholders, and is formally adopted by the CoC. At a minimum, the plan should: Identify the responsibilities of all parties within the CoC that affect data quality. Establish specific data quality benchmarks for timeliness, completeness, and accuracy. Describe the procedures that the HMIS Lead Agency will take to implement the plan and monitor progress to meet data quality benchmarks. Establish a timeframe for implementing the plan to monitor the quality of data on a regular basis. Data Quality Standards – A national framework for ensuring that every Continuum of Care can achieve good quality HMIS data. It is anticipated that HUD will propose Data Quality Standards that 1) establishes administrative requirements and, 2) sets baseline data quality benchmarks for timeliness, completeness, and accuracy. Disclosure of Data - The release, sharing, transfer, provision of access to, or divulging of personally identifiable information to an organization outside the HMIS participating agency holding the information or outside the HMIS Lead. Homeless Management Information Systems (HMIS) - A Homeless Management Information System (HMIS)is the information system designated by a local Continuum of Care (CoC)to comply with the requirements of CoC Program interim rule 24 CFR 578. It is a locally-administered data system used to record and analyze client, service and housing data for individuals and families who are homeless or at risk of homelessness. HMIS Data Quality – Refers to the reliability and validity of client-level data. HMIS data quality can be measured by the extent to which the client data in the system reflects actual information in the real world. HMIS Lead - Administers HMIS on behalf of North Central Continuum of Care, and is governed by the North Central CoC Board Participating Agency - Agencies that access HMIS and have signed the HMIS Agency Participation Agreement. Personally Identifiable Information (PII) - Information collected in HMIS. This includes information that identifies, either directly or indirectly, a specific individual. Program Specific Data Elements (PDEs) – Program Specific Data Elements differ from the Universal Data Elements in that no one project must collect every single element in this section. Which data elements are required is dictated by the reporting requirements set forth by each Federal partner for each of their programs. A Partner may require all of the fields or response categories in a data element or may specify which of the fields or response categories are required for their report. Project Descriptor Data Elements (PDDE) – Project Descriptor Data Elements (PDDE) are completed within the HMIS for each project that is able to enter data into the HMIS. The PDDEs include information used to identify each organization using the HMIS and all of the projects associated with an organization. Universal Data Elements (UDEs) – HMIS Universal Data Elements are elements required to be collected by all projects participating in HMIS, regardless of funding source. UDE’s establish the baseline data collection requirements for all contributing CoC projects. They are the basis for producing unduplicated estimates of the number of persons experiencing homelessness, accessing services from homeless assistance projects, basic demographic characteristics of persons experiencing homeless, and patterns of service use, including information on shelter stays and homelessness over time. Use of Data - The sharing, application, utilization, examination, or analysis of personally identifiable information within a HMIS participating agency or within the HMIS Lead.

Privacy Documents

The Privacy Sign is intended to inform clients of the uses and disclosures regarding their information in the WellSky Community Services system. The sign must be posted in the lobby and at work stations where clients are served. The complete Privacy Notice to clients must be made available to the client at the client's request.  ALL PROGRAMS/AGENCIES USING WellSky are REQUIRED TO POST THIS SIGN

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